faq

  1. what is REIMAGINED NYC?
    reimagined nyc is your go-to online shop for unique, upcycled nyc-inspired vintage tees and sweatshirts. we take classic vintage pieces and breathe new life into them with custom accents like patchwork, chain stitch embroidery, studs, and spikes—creating one-of-a-kind pieces that capture the spirit of new york city.

  2. are the clothes really vintage?
    most of our pieces are vintage, but we do have some that are brand new or manufactured. anything that is vintage will be clearly labeled as such on the product page, so you'll always know exactly what you're getting.

  3. how do i care for my items?
    to keep your vintage piece looking its best, we recommend hand washing or machine washing on a gentle cycle with cold water. hang to dry or lay flat to prevent any damage to the embroidery or custom details. be sure to check the care instructions on the garment for the best results!

  4. do you accept returns or exchanges?
    yes, you have 30 days from purchase to return or exchange.  please contact us at hi@reimaginednyc.com

  5. how long will it take to receive my order?
    once your order is processed, it usually takes 3-5 business days for domestic orders to arrive. international shipping times may vary. you’ll receive a tracking number as soon as your order ships, so you can follow its journey!

  6. how do i know what size to order?
    each product page includes a detailed size guide to help you choose the right fit. since we offer vintage items, please keep in mind that sizing may vary slightly from modern standards, so it's always a good idea to check the measurements listed.

  7. do you ship internationally?
    yes! we offer international shipping. shipping rates will vary based on your location, and customs fees may apply. you’ll be able to see the full shipping cost at checkout.

  8. can i customize a product?
    currently, we do not offer custom requests. however, all of our products are carefully curated and thoughtfully upcycled, making each piece one-of-a-kind.

  9. what makes REIMAGINED NYC different from other stores?
    at reimagined nyc, we specialize in upcycling vintage clothing, giving classic new york souvenirs a fresh and unique twist. every piece is carefully curated and customized to create something truly one-of-a-kind, so you can wear your love for nyc in a totally new way.

  10. how can I stay updated on new arrivals and sales?
    sign up for our newsletter at the bottom of our website to get the latest updates, exclusive discounts, and early access to new drops. you can also follow us on instagram for sneak peeks and behind-the-scenes content.